Thank you for shopping at Zelfox.shop. We value your satisfaction and aim to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, our refund and returns policy is here to assist you.

1. Returns

We accept returns for items that meet the following conditions:

• The item must be unused, unworn, and in the same condition as received.
• The item must be in its original packaging with tags intact.
• You must initiate the return within [X days] of receiving the item.

To start a return, please contact us at [Insert Contact Email] with your order number and reason for the return.

Non-Returnable Items:

• Gift cards
• Sale or clearance items
• Personal care items (e.g., cosmetics, hygiene products)

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds:

• Will be processed to your original payment method within [X business days].
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.

3. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item, email us at [Insert Contact Email] with your order details and a description of the issue.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Please ensure your returned item is properly packaged to avoid damage during transit.

5. Contact Us

For questions or concerns about this policy, please reach out to our support team:

Email: support@zelfox.shop
Phone: +1 (540) 765-6984

We appreciate your understanding and look forward to assisting you.

Thank you for choosing Zelfox.shop!